Terms and Conditions
1. Acceptance of the Terms
By registering an account, accessing our website or mobile application (the "Platform"), or participating in any games or activities provided by us, you agree to be bound by these Terms and Conditions ("Agreement"). If you do not wish to accept these terms, please do not use our Platform.
2. Eligibility Requirements
You must be at least 18 years old to access the Platform (21 in some jurisdictions) and are of a sufficient age and capacity to understand and comply with these Terms and Conditions. Our services may only be used by individuals who are physically located within permitted territories, as defined below.
3. Geographic Restrictions
The use of our platform is restricted to certain countries or regions where it is legally permissible for us to offer our services. Access from jurisdictions where online gambling is prohibited is also not allowed. Please note that access restrictions may change over time and users are responsible for ensuring compliance with all applicable laws.
4. Account Registration Rules
To use the Platform, you must create an account by providing accurate information about yourself as requested on the registration form (the "Registration Details"). You warrant to us that your Registration Details are true and correct at all times. We reserve the right to verify any of the details provided through our KYC process.
5. One-Account-Per-User Policies
Only one account is allowed per user, IP address or household. Multiple accounts will not be recognized, and may lead to penalties, suspension or closure without notice. You must not create or attempt to use multiple accounts on behalf of yourself or another individual.
6. Identity Verification and KYC
We are committed to maintaining the highest standards in player protection and responsible gaming practices. To ensure our users' safety and satisfaction, we have implemented a comprehensive identity verification process (KYC) upon account creation or if any updates occur during its life cycle. You will be required to provide identification documentation that confirms your name, age and residential address.
7. Account Accuracy Obligations
It is your responsibility to ensure the accuracy of your Registration Details at all times. If you fail to comply with this obligation, we may suspend or close your account without notice. It's also important to note that any discrepancies in data can lead to delayed verification procedures which ultimately affect withdrawals.
8. Account Security Responsibilities
You are responsible for maintaining the security and confidentiality of your login credentials (username/password) as well as any other sensitive information associated with your account, including but not limited to: credit card numbers and details on all deposits made via our system(s). Any unauthorized or unapproved transactions using these details will be considered invalid.
9. Login Credentials and Password Protection
When logging onto the Platform you must do so through secure channels (HTTPS). In the event that your account security is compromised due to an unforeseen circumstance, we reserve all rights for immediate closure of affected user accounts without any compensation or refund.
10. Restricted Behaviour and Prohibited Activities
Engaging in abusive conduct towards our staff, disrupting other users' gameplay experience or participating in activities not specified within these terms may result in penalties or account suspension/closure.
11. Bonus and Promotion Rules
When you receive a promotion bonus (bonus) it's subject to specific Terms outlined in that bonus campaign document which overrides this agreement, you should read carefully those conditions before engaging into any promotions as they can be time-limited.
12. Wagering and Gameplay Conditions
Please note wager requirements for winnings are different per games/offer depending the offer. The T&Cs for each promotion/bonus may vary accordingly so please refer to promotional rules when claiming or using related offers on-site (example 'Terms of Promotion x');
13. Bonus Abuse Prevention
Abusing bonuses whether through their terms or their use by participating in gaming schemes that increase odds or making multiple accounts from same residence is a restricted act, subject penalties or account closure.
14. Deposits and Withdrawals
Deposits are allowed via major credit cards accepted at our website (Visa/Mastercard), also as of today there's an ongoing pilot project to allow wire transfers which may become permanent pending results. We guarantee that we will protect all withdrawals via secure payment networks such like NETeller & SKRILL. The processing fees for these transactions range from 2% -5%, according the card/option you use, and these might change due market conditions.
15. Verification Before Withdrawals
Before any withdrawal takes place your account must be fully verified in accordance with our anti-money laundering policies to ensure user integrity so we reserve rights to delay processing until correct documentation has been provided through either email or postal service only.
16. Processing and Review Procedures
All transactions are reviewed upon receipt, regardless whether an investigation has commenced into a player’s activity prior, our staff may review for suspicious behavior including, but not limited to excessive withdrawals or betting patterns while on-site (example “high-stakes gamblers”).
17. Responsible Gambling Expectations
You must adhere to all the rules outlined in this section and ensure your gaming habits meet with regulatory bodies expectations so we encourage you visit local resources available such as ‘responsible gambling associations' for assistance if necessary.
18. Self-Exclusion and Account Restrictions
If you have issues managing your finances or believe that your gaming is negatively affecting your life, please contact support and advise staff of any concerns - they will explain possible solutions to either temporarily suspend use access (self-excluded) through “responsible gambling tool” on our platform until restrictions are lifted upon proper notification from customer’s side.
19. Game Fairness and RNG Systems
The Platform utilizes a Random Number Generator ("RNG") for all games, ensuring fairness in winning odds for participants regardless location or jurisdiction at any time while also taking care of compliance with governing laws like ‘regulatory guidelines'.
